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About Warranty & Repairs
Are your products covered by a warranty?
Yes, all our products are covered by the standard 2-year legal warranty.
If a specific product comes with a different warranty period, you’ll find the details mentioned clearly in the product description.
How do I request a warranty repair?
We’re sorry to hear you’re having trouble with your product. Let’s get that sorted as soon as possible.
If it’s an electronic device, try resetting it first. In many cases, that fixes the issue.
If that doesn’t help or your item isn’t electronic, send us a message so we can assist you.
To help us process your request efficiently, please include:
The purchase date and order number (if bought online)
A receipt or proof of purchase (if bought in-store). If you don’t have it but have a Moto House customer account, we can look it up for you.
A detailed description of the issue
Clear photos or videos showing the product and the problem
How long does a repair take?
Repair times can vary depending on the brand and the type of product.
Once we’ve reviewed your request, we’ll let you know if the repair can be handled directly at our store or if it needs to be sent back to the manufacturer. We’ll also give you an estimated timeline at that point.
Do I have to pay for the repair shipping costs?
If the issue is covered under warranty, we’ll take care of the shipping to and from our store.
To speed things up, you’re also welcome to bring the item directly to our shop.
What if the product is no longer under warranty?
Even if your product is out of warranty, we’ll do our best to help.
If a repair is possible, you’ll be responsible for the repair costs as well as shipping to and from the store.
You can also bring the item in person to speed things up.
To get started, please send us:
A detailed description of the issue
Clear photos or videos showing the product and the problem
What isn't covered by the warranty?
Our warranty covers manufacturing defects, but it doesn’t include issues resulting from:
accidents
incorrect use
modifications
unauthorized repairs
or normal wear and tear
Even if your item isn’t covered by the warranty, we’ll still gladly help you explore repair options.
In this case, repair costs and shipping will be your responsibility, but we’ll always do our best to keep things smooth and simple.